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01. Do you offer artwork design services? |
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No. You have to create your own design and we will do the printing. |
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02.
Does EXCARD provide artwork proof checking services? |
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No. You have to confirm the final artwork with your customer before sending it to us for printing.
Alternatively, you can order EXCARD’s contract proof to preview how a print job will look before proceeding to actual print. It is a full colour sample made from the actual files your job will be printed from. |
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03.
How can I learn about EXCARD's artwork
specifications? |
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You can download and view our Artwork Specifications at Help > Artwork Specifications. |
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04. How will I know if there are recent changes in EXCARD’s artwork specifications or setting? |
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We will notify all Members by email of any artwork specifications and setting changes. Therefore, please ensure the email listed in your Member profile is valid. We will also put up a notice in the Member web page for a time. However, when in doubt, the best is to update your hardcopy version by downloading with the latest artwork specifications on our website (refer to time stamped) .In any case, it is your responsibility to periodically update yourself on EXCARD’s artwork specifications and settings. |
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06. How do I send my artwork? |
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You send your artwork to us by uploading it to our server during the ordering step. The ordering interface for each product enables you to select your artwork file to be printed.
For artwork files below 20MB, click on the WEB button (in the UPLOAD DESIGN section) to upload your file to our server. Anything that exceeds 20MB must either be uploaded by FTP or couriered to us by CD. Click on the appropriate buttons and follow the online instructions to send us your artwork. (Note: We will notify you when your CD reaches us, or if there is any problem pertaining to your artwork.) |
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07. What is FTP and how do I use it? |
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File Transfer Protocol or FTP for short is a commonly used protocol for exchanging files over any network that supports the TCP/IP protocol (such as the Internet or an intranet). We use to receive and transfer artwork files 20MB and larger.
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08. What will happen to my order if my artwork does not meet EXCARD artwork specifications? |
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You will receive a “Pending” notice in the Pending Job List which means your order is put on hold. You are required to resend the corrected artwork by clicking the “Click to Resend File” icon. For file exceed 20MB, please refer to #06.
If we do not hear from you, or receive your corrected artwork within 14 days, your order will be considered null and void. As such, 20% of Advance Payment amount for that order will be deducted for handling charges and the balance credited back into your account.
EXCARD will usually inform you of an error by email within 2 hours after your order is received. Subscribers of our SMS Alert (Plan 2) will also be notified via SMS. (Note: Orders that are submitted close to closing time will only be screened the following day, and if the error is detected, pending notice will only be forwarded to you after 9am on the same day.
Time Frame for resend files:
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Orders placed |
Notify Members |
Resend files |
| 1st batch |
5.01pm (day1) -2.00pm (day 2) |
3.00pm (day 2) |
before 5.00pm (day 2) |
| 2nd batch |
2.01pm (day2) -
5.00pm (day 2) |
9.00am (day 3) |
before 5.00pm(day 3) |
For 2nd batch orders, the delivery will require 1 additional working day.
For 2nd batch orders, Members need to resend artwork through email before 5.00pm in the same day after being notified. Otherwise the delivery date will be extended.
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09. What if I want you to ignore the corrections and just proceed to print? |
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To proceed to print with your order without making the recommended corrections, click on "Just Proceed" (in Resend File column). You therefore do so at their own risk and cannot hold EXCARD liable for the outcome of your print order. |
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10. Can I change my design after submitting it? |
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No changes can be made to the artwork once submitted to EXCARD for printing. Only amendments required to correct and complete pending jobs will be accepted. |
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11. Can I design my artwork in other sizes? |
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No. Please follow our product sizes. These are the sizes that we highly recommend that serve majority needs. |
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12. Will the colour of my printed product match 100% to the original colour of my artwork? |
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No. It is a known fact within the printing industry that 100% process colour accuracy is not presently possible with the current print technology. Therefore, even if a printing company were to employ highly experienced personnel including the latest press technology, the outcome of colour of the printed product will always differ from the original artwork. The level of difference however is subject from printing company to printing company.
Other factors that may cause colour deviation:
i) Paper Stock -
the quality of paper, its surface and brightness can affect exact outcome of printing colours.
ii) Humidity Levels -
damp weather can cause saturation of ink colours.
iii) Make of Press Machines -
different press machines produce different colour results.
iv) Monitor Displays and Colour Settings -
unmatching calibration of monitor colour or colour settings (RGB, CMYK) can misrepresent final colour of output.
For more information, please refer to our Membership Terms & Conditions (6.
General Expectation on Printing Outcome & 7. Colour
Disclaimer) |
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13. Can I use EXCARD to print anything I want? |
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Yes you can, as long as what you are printing does not conflict with the Malaysian printing and publication law. EXCARD will not print jobs that contain offensive literature or images. This includes information that are politically, religiously or racially, sensitive. EXCARD will not be responsible for any infringement of artwork content. |
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