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01. Will I have to pay for the delivery of my goods? |
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You do not have to pay for delivery. According to the region of your membership, we will deliver the completed goods to your address in that region, free of charge. (i.e. West Malaysia members enjoy free delivery in West Malaysia only). |
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02.
How will my goods be delivered? |
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All goods are delivered by our appointed courier. EXCARD only works with reliable courier service providers that have good track records. |
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04. What time can I expect delivery? |
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While we strive to send your completed order out on time, the exact time of its arrival to your doorstep will depend on the courier service company. Although the courier service company we have engaged delivers to most places, some areas require longer delivery time due to inconsistent demand and sometimes lack of road infrastructure. Click here to know more.
To track the shipment of your goods, please log in to your Member Online Account and click on the order consignment number in TRACK ORDER. You will be redirected to our courier service provider’s website where the delivery status of your goods will be automatically displayed for your reference. |
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05. Do you provide rushed (overnight) delivery? |
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We have an optional Rush Order service for selected products. Members can pay extra to have their orders delivered to them earlier than the standard required time for these applicable products. |
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06. Which areas do your delivery service cover? |
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Our appointed courier service provider delivers to all states in Malaysia. However, some areas require longer delivery time due to inconsistent demand and sometimes lack of road infrastructure. Click here to know more. |
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07. Can I collect my orders personally from your office? |
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No. All orders will be delivered to you by courier. |
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08. Can you send the orders to my customers? |
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Yes. (Refer to Answer for Question #15. What do I do if I want to “temporarily” switch to a different delivery address?) |
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09. What happens if I am not around to receive my goods? |
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Our courier service provider would normally contact you in advance of delivery. Please inform them if you wish your goods to be delivered at a specific time.Another way would be to use EXCARD’s Change Address Option when placing your order. This option allows you to have your goods delivered to you at a different address other then your default address in your profile. (Refer to #15). |
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10. Does EXCARD guarantee punctual delivery of my goods? |
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While we are committed to the timely delivery of goods to all our members, we cannot guarantee you 100% punctuality due to factors such as Acts of God, national emergencies and the efficiency of the courier service company. Also, some areas require longer delivery time due to inconsistent demand and sometimes lack of road infrastructure. Click here to know more. |
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11. What should I do if I don't receive my orders on time? |
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Contact our Customer Service at sales@excard.com.my or call 604-4411650.
Provide us your order reference number and tell us the problem. We'll try to sort it out as soon as possible. |
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12. In what situation will my goods be delayed? |
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Here are some reasons that can cause delay:
a. Your courier service outlet in your area is inconsistent Click here to know more.
b. Delivery day falls on Saturday
c. The courier service outlet in your zone is closed for a public holiday
d. Production delay |
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13. What should I do if there's a mix up in my order? |
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Contact our Customer Service at sales@excard.com.my or call 604-4411650.
Provide us your order reference number and tell us the problem. We'll try to sort it out as soon as possible. |
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14. How do I change my default Delivery Address? |
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Go to your Profile and update your address. (You need to do this before you place an order.) After you have updated your profile, please contact our customer service so we can take note of the changes. Note: any change of information after your order is submitted may cause a delay in the production and delivery of your goods to your address. |
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15. What do I do if I want to “temporarily” switch to a different delivery address? |
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You can change to a different address during the ordering step (Step 02: Confirm Order – Delivery Information section). Select “Other” option, click on the “New” button to add a new receiver and delivery address. Once you keyed in the required information, click “Save” and select the receiver’s name from the “Profiles” drop list. The next time you want your goods to be delivered to the same address, just quick select the correct name from the drop list. You won’t need to key in the address again as the information has been recorded for your convenience.
Please note: We ship out all goods with printed Order Samples attached. Also, we will only deliver directly to your customers located within the region of your membership (ie. W. Malaysia to W. Malaysia only, E. Malaysia – E. Malaysia only). |
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