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01. How do I create an Online Account? |
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You will be provided an Online Account automatically when you become an EXCARD
member. Only 1 online account per membership allowed. |
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02.
How long will EXCARD take to reload my account? |
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For online Interbank Fund Transfer, we will reload your account once we receive the bank verification of your credited funds to Excard Corporation Sdn. Bhd. shown on the printout deposit slip that you fax us.
For cash deposit, your account will normally be reloaded within the very same day of payment. For cheque deposit, your account will be reloaded upon the clearance of the cheque:
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West M'sia |
East M'sia* |
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House cheque |
CIMB cheque deposit into CIMB account |
2-3 days
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3-4 days |
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Local cheque |
cheque of other local banks |
3-4 days |
5-6 days |
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Outstation cheque |
cheque of banks of other states |
4-5 days |
5-6 days |
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03.
How do I sign in to my account? |
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You have to sign in using your registered username and password. |
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04. Can I update or edit the information in my account? |
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Yes. First, login. Then click 'Update Profile' icon to update or edit your account information. |
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05. How secure is my account? |
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Your online transactions are done via a protected EXCARD server. We routinely check and update our security perimeters to ensure all information and data stored on our server is not compromised. |
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06. What should I do if I can’t remember my password? |
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Click ‘Forgot Your Password’ located below the login panel and key in the necessary details in the box that appears on the next page. Your password will be emailed to you as soon as possible. |
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07. Can I create more than 1 account? |
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No. All EXCARD members can only have 1 account. |
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08. How do I terminate my account membership? |
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If you wish to cancel your account, just send us an email notification of your cancellation. |
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09. Is the balance in my account refundable upon termination of my membership? |
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Yes. All balance in your Online Account (minus rebates given) is refundable. We will transfer the amount into your bank account. Therefore please email us your bank details to expedite the transaction. |
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10. What happens if my account is inactive for a period of time? |
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Your account balance will be forfeited automatically if your account is not active for a maximum of 1 year from your last transaction/order. |
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11. Why do I get an error whenever I try to login? |
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Either your username or password or both are incorrect. As such, you are
required to contact our customer service to retrieve your password or username.
We advice you to change your password immediately after that. |
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