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01.How do I pay for my order? |
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EXCARD uses a prepaid system whereby you need to deposit funds into your EXCARD account as your cash advance. Each time you make an order, payment for it will be deducted from the cash advance in your account. You must have sufficient funds in your account to pay for your order. You may top-up/reload your account anytime.
You can print out a Reload Confirmation Slip as proof of your reload/deposit at the Reload Account section. |
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02. How do I make payment/reload cash advance? |
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There are 4 ways to reload your cash advance into your EXCARD account.*Note: Whichever method of payment you choose, you must first access your Member Online Account, go to MY ACCOUNT, select RELOAD ACCOUNT and choose your payment method and enter your payment amount. You must upload your bank-in transaction slip or fax the reload form attached with the transaction slip as proof of your funds transfer and reload request.
*Applicable to all payment methods except Credit Card and Mobile Money
A. Cash / *Cheque (Bank-in) *Cheque deposits for CIMB account only.
B. Interbank Funds Transfer
C. Credit Card ( NETBUILDER)
D. Mobile Money
Click payment method to view more. |
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03. For Credit Card, what are the currencies supported by NETBUILDER? |
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All transactions through NETBUILDER are in Ringgit Malaysia. |
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04. What is the recommended amount to reload into EXCARD Account? |
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Minimum amount for:
i) Bank Deposit (cash/cheque) = RM100
ii) Interbank Funds Transfer = RM100
iii) Online Credit Card reload = RM100 (excluding 5% transfer fee)
iv) Mobile Money reload = RM100 (excluding 1.8% handling fee)
You may choose to deposit any of the amounts set in your EXCARD Account RELOAD ACCOUNT page select RELOAD ACCOUNT and choose your payment method). |
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05. What is the mode of payment? |
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Refer to Question #2 |
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06. What is the purpose of cash advance? |
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Cash Advance serves as advance payment for your future orders. Each time you make an order, payment for it will be deducted from the cash advance in your account. You cannot make an order if you do not have enough funds in your account, so make sure there are sufficient funds in your Member Online Account at all times. You can reload your account whenever necessary. |
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07. Will I get an official receipt for my order? And how will I get it? |
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You will be issued an electronic official receipt for every order you make. To view or print out an official receipt for a particular completed order, you will need to access your online member account and go to Track Order. To trace and print your order and statement of account, go to Transaction History instead. |
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08. Will EXCARD invoice my customers? |
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EXCARD only deals directly with EXCARD members. As such, we will only issue invoices to you and not to your customers. |
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09. How do I report a billing error to EXCARD? |
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Just send us an email reporting the error. Describe the problem to us and we will get back to you as soon as possible. |
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