As part of the government's effort to modernise tax administration, the IRBM is introducing e-Invoice to replace paper or electronic invoices, credit notes, debit notes, and refund notes nationwide.
To comply, Excard will start issuing e-Invoices from 1 July 2025.
E-Invoice Frequently Asked Questions (FAQs)
- What is an e-Invoice?
- What is a validated e-Invoice?
- What is a visual presentation?
- Who will e-Invoicing be applicable to?
- What are the requirements for new/existing Excard members to fulfill?
- How can existing Excard members submit the required information as per item 5?
- What is a Business Registration Number (BRN)?
- How can I find my BRN?
- What is a Tax Identification Number (TIN)?
- How do I find my TIN?
- As an individual Malaysian Seller, what should I input as my TIN if I do not have one?
- As a Non-Malaysian Seller (foreign seller), what should I input as my SST number and TIN if I do not have one?
- What is a Sales and Service Tax (SST) number?
- How do I find my SST number?
- What is the frequency of e-Invoicing?
- Where can Excard members request for the e-Invoice?
- How if the submission request for the e-Invoice is incomplete, inaccurate, or TIN validation status is invalid?
- Will Excard send a normal invoice (without validated by IRBM) to Excard members?
- Is there a timeline for Excard members to request for e-Invoice?
Q1. What is an e-Invoice?
An e-Invoice is a digital representation of a transaction between supplier and buyer which contains all required data fields specified by the Inland Revenue Board of Malaysia (IRBM).
Q2. What is a validated e-Invoice?
A validated e-Invoice is one that has been authenticated by the IRBM. A QR code will be generated by the IRBM and can be used to verify the status of the e-Invoice.
Q3. What is a visual presentation?
A visual presentation is the format where a validated e-Invoice is presented to Excard members (e.g. PDF).
Q4. Who will e-Invoicing be applicable to?
E-Invoicing is applicable to all taxpayers engaged in commercial activities in Malaysia, encompassing both individuals and registered businesses.
Q5. What are the requirements for new/existing Excard members to fulfill?
You must indicate whether you are an Individual Seller or a Registered Business (if this has not been indicated previously).
You must fill in the applicable fields below (if not filled previously).
for examples:
| Fields | Individual (Including Sole Proprietorship) |
Registered Business (Partnership) / Company |
|---|---|---|
| Full Name / Company Name | Abdul Amin bin Taib | Syarikat Abdul Amin Sdn Bhd |
| ID Type | NRIC(Malaysian) / Passport(Non-Malaysian) |
|
| ID Number | 900101103333 | |
| Billing Address | Level 30, North Point Tower, Jalan Seputeh, 41000 Klang, Selangor |
Level 30, North Point Tower, Jalan Seputeh, 41000 Klang, Selangor |
| Tax Identification Number (TIN) | IG65000530080 | C80880007020 |
| Business Registration Number (BRN) | 201405000005 | |
| SST Registered? (Yes/No) | Yes | |
| SST Number | Syarikat Abdul Amin Sdn Bhd |
If Excad members fail to provide the required information/documents by 1 July 2025, Excard reserves the rights to take further action, which may affect the issuance of their invoices.
Q6. How can existing Excard members submit the required information as per item 5?
Login to Excard > Account > My Profile and Edit > Update Profile
Q7. What is a Business Registration Number (BRN)?
The Business Registration Number (BRN) is a set of unique numbers used to identify a company or business and printed on its Certificate of Incorporation or Certificate of Registration. The registration number is also used for verification purposes for matters related to the business.
The BRN is obtained by registering the business/company with the Companies Commission of Malaysia.
Q8. How can I find my BRN?
The BRN can be found on the Certificate of Incorporation or Certificate of Registration.
Q9. What is a Tax Identification Number (TIN)?
In Malaysia, both individuals and entities who are registered taxpayers with the IRBM are assigned a Tax Identification Number (TIN) known as Nombor Pengenalan Cukai. TIN will be issued to all Malaysian citizens who attained the age of 18 years old and above. The TIN consists of a combination of a TIN code in alphabet(s) with a set of numbers.
Kindly refer to the IRBM website for more information about TIN.
Q10. How do I find my TIN?
For details on TIN, please refer to the LHDN website.
You may also enquire directly to IRBM through the following methods:
◾ To find TIN, access the MyTax Portal via the link , select the e-Daftar menu, and fill in the details related to the company/individual/etc.
◾ Through HASIL Live Chat
◾ Call 03-8911 1000 or +603-8911 1100 (for overseas)
◾ Submit the inquiry form (Borang Maklum Balas) on the website.
◾ Visit the nearest IRBM office
Q11. As an individual Malaysian Seller, what should I input as my TIN if I do not have one?
If you don't have a TIN, kindly register via the MyTax portal. Alternatively, you may use the default TIN number EI00000000010 or EI00000000020 (Non-Malaysian). However, Excard members using a default TIN number will receive a normal invoice that is not validated by IRBM.
Q12. As a Non-Malaysian Seller (foreign seller), what should I input as my SST number and TIN if I do not have one?
Please only use the default number below if you do not have SST number/TIN:
SST: Select No if you are not registered under SST Malaysia.
TIN: Use the default EI00000000020
Q13. What is a Sales and Service Tax (SST) number?
The SST number is a unique identifier assigned to businesses in Malaysia once registered as taxpayers upon meeting the requirement set by the Royal Malaysian Customs Department (RMCD).
Q14. How do I find my SST number?
Please follow the steps below:
Step 1:
Visit the RMCD’s official website . Next, click on the ‘Registration Status’ tab, which will open a new page.
Step 2:
Click on the ‘Please Select’ drop down button. By doing so, you will be provided with different options. Choose the ‘Name of Business’ option.
Step 3:
Please enter the name of your business and click ‘Submit’.
Through these steps, you can easily find your SST Number if you are already registered for SST through the MySST web portal.
Q15. What is the frequency of e-Invoicing?
Excard members may:
◾ based on profile information, or
◾ Request e-Invoice upon order paid via the page.
Validated e-Invoices will be available on the from July 2025 onwards.
Q16. Where can Excard members request for the e-Invoice?
After an order is paid, members can request an e-Invoice from the Track Order page.
Required details:
◾ Full name
◾ Identity card number
◾ Address
◾ Contact number
◾ SST number (if applicable)
This is to comply with IRBM regulations.
Once validated by IRBM, a visual presentation (e.g., PDF) will be sent to the email address provided.
Q17. How if the submission request for the e-Invoice is incomplete, inaccurate, or TIN validation status is invalid?
Excard will not be able to issue standalone e-Invoices. Also, if your submitted data does not match IRBM's records (or due to other reasons beyond Excard's control), we may be unable to generate your e-Invoices even after you submit your update.
Q18. Will Excard send a normal invoice (without validated by IRBM) to Excard members?
Yes. Normal invoice (without validated by IRBM) can be accessed through the .
Q19. Is there a timeline for Excard members to request for e-Invoice?
Yes. Excard members must request their e-Invoice by the end of the same calendar month in which the order is shipped
Example:
Order A
◾ Order paid: 27 August 2024
◾ Order shipped: 2 September 2024
◾ ✅ Member has until 30 September 2024 to request the e-Invoice
Order B
◾ Order paid: 20 August 2024
◾ Order shipped: 30 August 2024
◾ ✅ Member has until 31 August 2024 to request the e-Invoice
After the respective deadlines, Excard is no longer obligated to issue individual e-Invoices for those orders. A normal invoice (without validated by IRBM) will be issued instead.
If you have any additional questions, feel free to — we’re happy to assist!