How can we help you?

How can we help you?

MY ACCOUNT

2. How secure is my account?

Your online transactions are done via a protected EXCARD server. We routinely check and update our security perimeters to ensure all information and data stored on our server is not compromised.

3. How do I terminate my Membership Account? If there is a balance in my account, is it refundable upon termination of my membership?

Just send us an email & notify us you would like to terminate account. Any balance in your Account (minus rebates given) is refundable. Please include your bank details in the email so we can transfer the amount to your bank account. The transfer process will take 7-10 working days.

4. What happens if my account is inactive for a period of time?

Your account will still be open and any remaining cash advance in it will be available for your use. However, if you anticipate that you will no longer use this account, we highly suggest you to close it and withdraw the balance.

Products & Services

1. How do you offer lower price?

Like all online printers we batch print (gang-run) which means your job will be printed together with several others at the same time. It translate to lower cost by shared cost.

2. How is my product printed?

We'll take considerate in your ordering details (product, size, quantity etc) .and will either use Litho or digital offset, whichever contribute lowest price to your order.

Artwork File Preparation

1. Do you offer artwork design services ?

No. You have to create your own design and we will do the printing. However, we do have online editor & ready design e-template that allow you to design and order online, for free.

2. What is product size template and why should I use it?

Product size template are template with actual size, bleeding and trimming line that we offer for your convenience. Download our Product Size Templates and plug-in your artwork will make sure that you're able to submit your artwork correctly according to format, so to reduce possibility of pending job which will increase the turnaround.

3. Where can I learn more on how to submit the artwork correctly?

You can go to artwork specification to learn more on how to prepare artwork correctly.

4. What will happen to my order if my artwork does not meet EXCARD artwork specifications?

You will receive a "Pending" notice in the pending Job List which means your order is put on hold. You are required to resend the corrected artwork within 30 days, else your order will be considered null and void. EXCARD will usually inform you of an error by email and push notification via mobile apps after checking your artwork.

5. What file format should I use to save my artwork?

Adobe Acrobat Document (PDF). You can get the information by viewing our Artwork Specifications (Refer to #07)

6. How do I send my artwork?

You send your artwork to us by uploading it to our server during the ordering step. The ordering interface for each product enables you to select your artwork.

7. Can I change or cancel my design after submitting it?

ONLY IF your order is not yet in the printing process. Kindly contact Customer Service to check the status of your order.

8. Will the colour of my printed product match 100% to the original colour of my artwork?

No. It is a known fact within the printing industry that 100% process colour accuracy is not presently possible with the current print technology. Factors that may cause colour deviation include quality of paper stock, humidity of the weather, type of press machine, difference between monitor displays and color setting (RGB VS CMYK)

9. Can I use EXCARD to print any artwork?

Yes you can, as long as what you are printing does not conflict with the Malaysian printing and publication law. EXCARD will not print jobs that contain offensive literature or images. This includes information that are politically, religiously or racially, sensitive. EXCARD will not be responsible for any infringement of artwork content.

Member Privilege Program

1. Who can become an EXCARD member?

Anyone residing in Malaysia who is 18 years old and above is eligible for Membership. However, approval of membership is subject to the discretion of the management of EXCARD Corporation Sdn Bhd.

2. Why become an EXCARD member?

Being an EXCARD member allows you to sell our products and services to your customers at a more competitive price. You can enjoy a higher profit margin and definitely a more lucrative direct income through our Agent pricing. Furthermore, our special members-only promotions and commissions enable you to earn more from time to time.

3. How do I become an EXCARD member?

Click the Sign Up button at top of the page.

4. How do I join the Member Privilege Plan?

You do not need to apply for the MPP, simply top-up according to amount needed & enjoy the discount.

5. How do I set my own selling price for the products?

You do not have any restriction on how you setting the price. Once you become an Agent, you will have access to the EXCARD Agent price list for all our products. With this list, you are free to set your own competitive. We encourage you to check out the market price in your area before you decide on your final.

6. Do you provide any sales kit?

You can get free sample which is a basic kit, for free. To have advance version, you can purchase X-ccessories.

7. Who supplies EXCARD products?

EXCARD products are your one stop printing solution which all products are developed in-house and produced by ODM printers.

8. Where can I find out more about the Ready Designed AI eTemplate download privilege for members?

What is the difference between Ready Designed eTemplates in PDF and AI file formats?

PDF eTemplate: Editing for PDF file formats is limited to the font only. It is a great option for those who want to get a design quickly or may not have the resources to make edits to the design.
AI eTemplate: This is a fully editable file so you have more freedom to customise the design as needed.

How do I download AI eTemplates?

To download AI eTemplates, you need to be a Platinum, Gold or Silver member under our MPP.

Cash member: You'll need to top up your balance before proceeding.

Platinum, Gold & Silver members: First, login to your account and go to "Ready Designed eTemplates" to browse our collection of eTemplates. Choose your preferred design and select "AI". After you click "Download", you'll be prompted to confirm your download. Once you've confirmed, your download will start.

How many downloads do I get?

The number of downloads per month depends on your membership status. Learn more here.

You can check your monthly download limit and remaining downloads by pointing your mouse at the "INFO" button.

I've reached my monthly download limit. How do I continue downloading?

If you run out of downloads before the month ends, you'll need to wait until the next month to download more or top up to upgrade your membership status.

When does my monthly download limit reset?

Your monthly download limit resets automatically on the first of each month.

What will happen if I top up to upgrade my current membership status?

If you top up to upgrade your current membership status, you can enjoy the monthly download limit of your new membership status minus the number of downloads you already made within the same month.

Example
Adam tops up his account with RM1,000 on 10 January to qualify for Silver status. As a Silver member, he can download 10 AI eTemplates within the month of January. Adam proceeds to download 5 files.

On 20 January, Adam tops up his account with another RM3,000 to qualify for Gold status. The monthly download limit for a Gold member is 30 downloads, but because Adam downloaded 5 files previously, he now has 25 downloads remaining for the month of January.

Where do I find a record of my previous download?

First, login to your account and go to "Ready Designed eTemplates". Click on "Download History". Here, you can search for previously downloaded content and select "RE-DOWNLOAD" button to download the file again. This will not count towards your monthly download limit.

Can I re-download my AI eTemplates?

Yes, you can always re-download any AI eTemplate that you previously downloaded. Just login to your account and go to "Ready Designed eTemplates". Click on "Download History" and select "RE-DOWNLOAD" for the file you need to download again. This will not count towards your monthly download limit.

Re-download is only available for eTemplates that are currently available on EXCARD's website.

Where can I check how many downloads I have left?

You can check your monthly download limit and remaining downloads by pointing your mouse at the "INFO" button.

What if I have unused downloads?

Any unused downloads do not roll over into the following month.

How do I cancel an accidental download?

Once you use a download, it will count towards your monthly download limit and may not be canceled.

Ordering Online

1. How do I place my order?

All orders can only be made through our website.

2. How long will I have to wait for my goods to arrive?

Each product has a different delivery duration. The exact delivery date will be stated while ordering or you may view the delivery schedule for the delivery duration of all products.

3. Can I cancel or change my order?

Kindly contact Customer Service or your consultant immediately, we'll cancel your job and refund credit but ONLY IF your order is not yet in the printing process.

4. How can I keep track of my orders and my account balance?

Your member Online Account panel allow you to check your order history and account balance.

5. What should I do if I have a Pending Job?
STEP 1 :
Go to the Pending Job List page and click on link "Resend" to see what are the artwork error(s) detected by our pre-press team.
STEP 2 :
Note the errors and make the corrections on your artwork file.
STEP 3 :
Upload the corrected artwork file to us by clicking the link "Resend" in the Action column. (Note: If you are resending more than 1 file, you are required to zip them up first before upload.  Refer to How to Zip Multi Files.)
STEP 4 :
Go back to, or refresh the Pending Job List page to check the order status. (We will update the status of your pending job within 4 hours.)
If status is "Reject", go back to STEP 1 If resent file is "OK", we will proceed to print. FYI: You can check your past pending jobs at "Pending Job History". Click to Learn More.

Dispatch & Delivery

1. How much does delivery cost?

You do not have to pay for delivery.

2. How will my goods be delivered?

All goods are delivered by our appointed courier to all states in Malaysia as below. Also got our owned fleet called – XEND, which currently distribute in Some area and continue expanding to other areas.

WM : Skynet/Gdex/ XEND
EM : Skynet/ABX

3. What time can I expect delivery?

While we strive to send your completed order out on time, the exact time of its arrival to your doorstep will depend on the courier service company.

To track the shipment of your goods, please log in to your Member Online Account and click on the order consignment number in track order.

4. Do you provide rushed (overnight) delivery?

We have an optional Rush Order service for selected products. Members can pay extra to have their orders delivered to them earlier than the standard Required time.

5. Can I collect my orders personally from your office?

Yes, you can choose to self pick up option during checkout.

6. Can you send the orders to my customers?

Yes. (Refer to Answer for Question: What do I do if I want to "temporarily" switch to a different delivery address?)

7. Does EXCARD guarantee punctual delivery of my goods?

While we are committed to the timely delivery of goods to all our members, we cannot guarantee you 100% punctuality due to factors such as Acts of God, national emergencies and the efficiency of the courier service company.

8. What should I do if I don't receive my orders on time or if there's a mix up in my order?

Contact our Customer Service at sales@excard.com.my or call 604-4411650 or contact your consultant.

10. What do I do if I want to "temporarily" switch to a different delivery address?

You can change to a different address during the ordering step (Step 02: Confirm Order - Delivery Information section). Select "Other" option, click on the "New" button to add a new receiver and delivery address. Once you keyed in the required information, click "Save" and select the receiver's name from the "Profiles" drop list. The next time you want your goods to be delivered to the same address, just quick select the correct name from the drop list. You won't need to key in the address again as the information has been recorded for your convenience.

11. What happen if my order is late?

If you have not received your order within the specified delivery time, please feedback to us not later than 7 working days from the date of the specified delivery time. Our Customer Service department will review your complaint and work with you to meet your expectation.

Payment & Invoices

1. How do I pay for my order?

EXCARD uses a prepaid system whereby you need to deposit funds into your EXCARD account as your cash advance. Each time you make an order, payment for it will be deducted from the cash advance in your account. You must have sufficient funds in your account to pay for your order. You may top-up/reload your account anytime.

2. How do I make payment/top-up cash advance?

There are 4 ways to top-up your cash advance into your EXCARD account.
*Note: Whichever method of payment you choose, you must first access your Member Online Account, click Top up and choose your payment method and enter your payment amount. *You must upload your bank-in transaction slip or fax the reload form attached with the transaction slip as proof of your funds transfer and reload request.
*Applicable to all payment methods EXCEPT Credit Card & Debit Payment (NETBUILDER)

A. Cash / *Cheque (Bank-in) *Cheque deposits for CIMB account only.
B. Interbank Funds Transfer
C. Credit Card ( NETBUILDER) - visa / master card
D. Debit Payment (NETBUILDER) - MEPS/FPX Debit Payment.

3. What is the recommended amount to top-up into EXCARD Account?

Minimum amount for RM50 for all kind of top-up channel.

Returns, Refunds & Customer Services

1. What do I do if I am dissatisfied with my order?

If you are not satisfied with your printed goods, please inform your consultant within 7 days after receiving your order.
Please include your order number and reason for dissatisfaction. We'll work With you to meet your Expectations.

PLEASE NOTE: We will only reprint or refund the cost of any product that fails to meet the conditions under the General Expectation on Printing Outcome

(Terms & Conditions, point #5). However, we are not responsible for typing, image, or design errors introduced by customers in the artwork/document creation process. In an effort to keep costs down and pass those savings along to our customers, EXCARD does not review artwork/documents for content or spelling.

2. Who can answer my printing related question?

Upon registration, you'll automatically assign two printing consultant, which will answer your question or entertain your complain whatsoever.

Referral Program

1. How do I refer my friend to Excard?

Just share your unique referral code to your friend, and ask them to key in the code when sign up account

2. How do I make sure that my friend’s purchase is tracked back to me?

We have set a dashboard for you to track your referral's sales performance.

3. How you track the performance then?

If they register via your referral code, we’ll track their account performance, we’ll know you referred them.

4. What kind of rewards can I earn for referring my friends to Clubhouse?

The reward will be reward as account credit upon claimed, of course, you can cash out anytime upon request.

5. How can I get the reward?

When your friend reach the target RM1500 sales, you'll automatically be reward with RM150, subject to promotion & terms & conditions

6. What is considered a successful referral?

A referral successful when:

1) A user that sign up using your unique referral code and successfully reach sales target by RM1500

7. My referral forgot to use my referral link. Is there a way to track it back to my account?

We are unable to track referrals back to your account if they didn’t use your referral code. To be eligible for the referral reward, your referral must sign up using your referral code.

8. What’s the best way to share?

Anywhere. Just sharing your link. Social media is great, Facebook, Instagram, Twitter, wherever you socialize. Direct messages are great too, literally just sending an email to the people you think might be interested. You’re giving a reward, so why not.