Q & A

Artwork Design
My Order
Site Issue/ Navigation
Contract Proof
Member System
My account
Printing & Processing

Top Question

    Do you offer artwork design services?
    What file format should I use to save my artwork?
    How do I send my artwork?
    What will happen to my order if my artwork does not meet EXCARD artwork specifications?
    Can I change or cancel my design after submitting it?
    Can I design my artwork in other sizes?
    Will the colour of my printed product match 100% to the original colour of my artwork?
    Can I use EXCARD to print anything I want?
    What is a contract proof?
    How will EXCARD print my contract proof?
    How accurately will the colour of the contract proof match my print product?
    What type of products can I request for a contract proof?
    What type of material will the contract proof be printed on?
    How long will the contract proof be valid?
    Will I have to pay for the delivery of my goods?
    How will my goods be delivered?
    What time can I expect delivery?
    Do you provide rushed (overnight) delivery?
    Which areas do your delivery service cover?
    Can I collect my orders personally from your office?
    Can you send the orders to my customers?
    What happens if I am not around to receive my goods?
    Does EXCARD guarantee punctual delivery of my goods?
    What should I do if I don't receive my orders on time or if there's a mix up in my order?
    How do I change my default Delivery Address?
    What do I do if I want to "temporarily" switch to a different delivery address?
    How do I keep track of the eVouchers I've purchased?
    How do I redeem my eVouchers?
    How do I know how many QTY I have used of a particular eVoucher Code?
    How can I know if I have claimed my eVoucher?
    Where from can I print my eVoucher Order Slip?
    What happens if I forget to claim My eVoucher and it expires?
    Who can be an EXCARD member?
    Why become an EXCARD member?
    How do I become an EXCARD member?
    How will I know if I qualify for Membership or if my membership is approved?
    How much profit can I make?
    How do I set my own selling price for the products?
    How do I replenish my EXCARD sales kit?
    Will EXCARD ensure the confidentiality of my customers' data?
    Who supplies EXCARD products?
    How do I create an Online Account?
    How secure is my account?
    How do I terminate my Membership Account? If there is a balance in my account, is it refundable upon termination of my membership?
    What happens if my account is inactive for a period of time?
    Why do I get an error whenever I try to login?
    How do I place my order?
    How do I confirm my order?
    How long will I have to wait for my goods to arrive?
    Can I cancel or change my order?
    How can I keep track of my orders and my account balance?
    What do I do if I am dissatisfied with my order?
    What should I do if I have a Pending Job?
    How do I pay for my order?
    How do I make payment/top-up cash advance?
    For Credit Card, what are the currencies supported by NETBUILDER?
    What is the recommended amount to top-up into EXCARD Account?
    What is the purpose of cash advance?
    Will I get an official receipt for my order? And how will I get it?
    How do I report a billing error to EXCARD?
    What is the printing process?
    What is CMYK printing?
    What is the difference between litho-offset (conventional) and digital offset?
    What is "Gang-run" Printing Method and its advantage?
    Am I entitled to a discount for large orders?
    Can I request a different finishing other than what is offered for a particular product/process?
    What are the standard specification of your products?
    How much do EXCARD products cost (where are the prices)?
    How do you pack the completed goods?
    Which browsers do you support?
    How to create a secure password?
    What should I do if I can"t remember my password / username or both?
    Is there a faster way to navigate your website?
    Where do I go to change my password ?
    What is SMS Notification?
    How do I Subscribe for SMS Notification? Where do I start?
    How will I verify my hand phone number to activate my SMS Notification account?
    Can I nominate/register more than 1 hand phone number?
    How do I renew my subscription?
    Can I add another Plan to my nominated hand phone number at a later time?
    What if I want to change the current hand phone number that I am receiving SMS Notification?
    Will I receive the SMS Notification notifications that I have requested for if I'm roaming?
    What should I do if my hand phone is lost or stolen?
    Will SMS Notification be sent at the exact time a case that warrants notification happens?
    How do I cancel my subscription for this service?