 |
Do you offer artwork design services? |
No. You have to create your own design and we will do the printing.
| |
What file format should I use to save my artwork? |
Adobe Acrobat Document (PDF). You can get the information by viewing our Artwork Specifications (Refer to #07)
| |
How do I send my artwork? |
You send your artwork to us by uploading it to our server during the ordering step. The
ordering interface for each product enables you to select your artwork file to be printed.
For artwork files below 20MB,
click on the WEB button (in the UPLOAD DESIGN section) to upload your file to our server. Anything that exceeds 20MB must
either be uploaded by FTP or couriered to us by CD. Click on the appropriate buttons and follow the online instructions to
send us your artwork. (Note: We will notify you when your CD reaches us, or if there is any problem pertaining to your
artwork.)
| |
What will happen to my order if my artwork does not meet EXCARD artwork specifications? |
You will receive a "Pending" notice in the Pending Job List which means your order is put on hold.
You are required to resend the corrected artwork by clicking the "Resend" action.
For file exceed 20MB, you may uploaded by third party file.
If we do not hear from you, or receive your corrected artwork within 30 days, your order will be considered null and void.
EXCARD will usually inform you of an error by email and SMS after checking your artwork.
|
Cut Off Time |
| Litho Offset |
06:00PM |
| Digital Offset |
03:00PM |
| Pre-Ink Stamp |
12:00PM |
For order placed and proceed after cut-off time, the delivery will require 1 additional working day.
| |
Can I change or cancel my design after submitting it? |
Yes, you can change and cancel the design after submitting
your artwork, ONLY IF your order is not yet in the printing process. Kindly contact Customer Service to check the status of
your order.
| |
Can I design my artwork in other sizes? |
Yes, but you need get quote and check on the size availability for print.
Please follow our product sizes. These are the sizes that we highly recommend that serve majority needs.
| |
Will the colour of my printed product match 100% to the original colour of my artwork? |
No. It is a known fact
within the printing industry that 100% process colour accuracy is not presently possible with the current print technology.
Therefore, even if a printing company were to employ highly experienced personnel including the latest press technology, the
outcome of colour of the printed product will always differ from the original artwork. The level of difference however is
subject from printing company to printing company..
Other factors that may cause colour deviation:
i) Paper Stock -
The quality of paper, its surface and brightness can affect exact outcome of printing colours.
ii) Humidity Levels -
damp weather can cause saturation of ink colours.
iii) Make of Press Machines -
different press machines produce
different colour results.
iv) Monitor Displays and Colour Settings -
unmatching calibration of monitor colour or
colour settings (RGB, CMYK) can misrepresent final colour of output.
For more information, please refer to our
Membership Terms & Conditions (6. General Expectation on Printing Outcome & 7. Colour Disclaimer)
| |
Can I use EXCARD to print anything I want? |
Yes you can, as long as what you are printing does not conflict with
the Malaysian printing and publication law. EXCARD will not print jobs that contain offensive literature or images. This
includes information that are politically, religiously or racially, sensitive. EXCARD will not be responsible for any
infringement of artwork content.
| |
What is a contract proof? |
EXCARD's contract proof is basically a preview of how the job will look before it
proceeds to print and is used to verify member's request. This procedure is usually done on large orders. It is a full colour
sample made from the actual files your job will be printed from.
In the contract proof, members can perform:-
a)
Artwork & Layout Checking
b) Proofread Text
c) Colour checking (Subject to Contract Proof Terms & Conditions)
| |
How will EXCARD print my contract proof? |
Your contract proof will be printed using an inkjet printer that has been
calibrated to match the colour profile of our offset press machines.
FYI: The only true 'contract' proof is a press
proof but due to high cost, other contract proofs are made with photomechanical materials, ink-jet devices, and other
printing technologies. These proofs are quite accurate, but not exactly the same in colour.
| |
How accurately will the colour of the contract proof match my print product? |
The colour proximity of this contract
proof will be as close as possible to the print product. However, note that a 100% exact colour match is not possible due to
the difference of technology used to reproduce colour. A compatible colour reference guide should always be used whenever it
is applicable to compare colours.
| |
What type of products can I request for a contract proof? |
Contract proofing is available for BPaper Bag, Folder,
Booklet, Loose Sheet and Loose Sheet GET QUOTE only.
| |
What type of material will the contract proof be printed on? |
It will be printed on coated surface
inkjet paper. For the best results, the type of paper surface used will depend on your print product specifications.
Please refer to Product & Price > Contract Proof for more details(here).
| |
How long will the contract proof be valid? |
A contract proof is valid for 21 days from the delivery date. It can
only be used once, and specifically for the print product you requested the contract proof for. We will dispose of a contract
proof after its validity date expires, or after it is used for a print order, whichever comes first.
| |
Will I have to pay for the delivery of my goods? |
You do not have to pay for delivery. Our product price is
charge by WM or EM (i.e. West Malaysia and East Malaysia had different prices), we will deliver the completed goods to your
address you state during ordering.
| |
How will my goods be delivered? |
All goods are delivered by our appointed courier. EXCARD only works with
reliable courier service providers that have good track records.
| |
What time can I expect delivery? |
While we strive to send your completed order out on time, the exact time of
its arrival to your doorstep will depend on the courier service company. Although the courier service company we have engaged
delivers to most places, some areas require longer delivery time due to inconsistent demand and sometimes lack of road
infrastructure. Click here to know more.
To track the shipment of your goods, please log in to your Member Online
Account and click on the order consignment number in TRACK ORDER. You will be redirected to our courier service providers
website where the delivery status of your goods will be automatically displayed for your reference.
| |
Do you provide rushed (overnight) delivery? |
We have an optional Rush Order service for selected products.
Members can pay extra to have their orders delivered to them earlier than the standard required time for these applicable
products.
| |
Which areas do your delivery service cover? |
Our appointed courier service provider delivers to all states in
Malaysia. However, some areas require longer delivery time due to inconsistent demand and sometimes lack of road
infrastructure. Click here to know more.
| |
Can I collect my orders personally from your office? |
Yes, you can. Kindly arrange with Customer
Service.
| |
Can you send the orders to my customers? |
Yes. (Refer to Answer for Question: What do I do if I want to
"temporarily" switch to a different delivery address?)
| |
What happens if I am not around to receive my goods? |
Our courier service provider would normally contact you
in advance of delivery. Please inform them if you wish your goods to be delivered at a specific time. Another way would be to
use EXCARD's Change Address Option when placing your order. This option allows you to have your goods delivered to you at a
different address other then your default address in your profile.
| |
Does EXCARD guarantee punctual delivery of my goods? |
While we are committed to the timely delivery of goods to
all our members, we cannot guarantee you 100% punctuality due to factors such as Acts of God, national emergencies and the
efficiency of the courier service company. Also, some areas require longer delivery time due to inconsistent demand and
sometimes lack of road infrastructure. Click here to know more. Here are some reasons that can cause delay:
1.Your courier
service outlet in your area is inconsistent
2.Delivery day falls on Saturday
3.The courier service outlet in your zone
is closed for a public holiday
4.Production delay due to re-print
| |
What should I do if I don't receive my orders on time or if there's a mix up in my order? |
Contact our Customer
Service at sales@excard.com.my or call 604-4411650.
Provide us your order reference number and tell us the problem. We'll
try to sort it out as soon as possible.
| |
How do I change my default Delivery Address? |
Go to your Profile and update your address. (You need to do this
before you place an order.) After you have updated your profile, please contact our customer service so we can take note of
the changes. Note: any change of information after your order is submitted may cause a delay in the production and delivery
of your goods to your address.
| |
What do I do if I want to "temporarily" switch to a different delivery address? |
You can change to a
different address during the ordering step (Step 02: Confirm Order - Delivery Information section). Select "Other" option,
click on the "New" button to add a new receiver and delivery address. Once you keyed in the required information, click
"Save" and select the receiver's name from the "Profiles" drop list. The next time you want your goods to be delivered to
the same address, just quick select the correct name from the drop list. You won't need to key in the address again as the
information has been recorded for your convenience.
Please note: We ship out all goods with printed Order Samples
attached.
| |
How do I keep track of the eVouchers I've purchased? |
Go to My Account > My eVoucher > eVoucher List
| |
How do I redeem my eVouchers? |
Go to My Account > My eVoucher > eVoucher List > Click "Redeem Now".
OR
Go to My Account > My eVoucher > Redeem eVoucher > Insert your eVoucher Code and click "Validation Check".
| |
How do I know how many QTY I have used of a particular eVoucher Code? |
Go to your eVoucher List. See "Qty Ordered" and "Qty Used". Redeemed eVoucher Codes will be assigned a "Order Ref # Used".
| |
How can I know if I have claimed my eVoucher? |
Go to your eVoucher List. The Order status of the eVoucher Code will be shown as "Claimed" (it will change from "Redeem Now" to "Claimed", once used).
| |
Where from can I print my eVoucher Order Slip? |
Click "(Order Ref#)" shown in blue under the eVoucher Code.
| |
What happens if I forget to claim My eVoucher and it expires? |
Expired eVouchers become invalid and cannot be extended.
PS: Please remember to redeem you eVouchers before the expiry date.
| |
Is Excard charging GST? |
Yes, transactions with Excard are subject to GST.
| |
Why is Excard charging 6% GST? |
Excard, owned and managed by Excard Corporation Sdn. Bhd. is a GST registered company. For more details on GST, visit http://gst.customs.gov.my/front.html .
| |
What are Excard's GST Details? |
GST NO.: 001389592576
NAME: EXCARD CORPORATION SDN. BHD.
ADDRESS: 6488, JALAN AYAM DIDIK 2/2,
TAMAN RIA JAYA INDUSTRIAL PARK,
08000 SUNGAI PETANI, KEDAH.
| |
Is Account Top-Up subject to GST? |
- No, Account Top-Up is not subject to GST. Only transaction of goods and services are subject to GST.
| |
Are prices shown on the Ordering Page and Best Seller Price List eBooklet (website) inclusive of GST? |
Yes, they are. The prices shown are inclusive of 6% GST, EXCEPT for Best Seller Price Booklet (hardcopy).
| |
Is Langkawi, Labuan and Tioman subject to GST? |
No, they are not. Langkawi, Labuan and Tioman fall under the Designated Area (DA) category. Goods supplied from Malaysia to DA is to be zero rated except otherwise prescribed by the Minister.
For more information visit http://gst.customs.gov.my/en/ib/Pages/ib_sr.aspx .
| |
Do I still have to update my Excard Profile, if I am registering my business for GST after 1 April 2015? |
Yes, you have to. Kindly update your Profile immediately after your business GST Registration is done. Update must be completed before any transaction is made.
Only then can we issue the Tax Invoice with the correct details, so that you can make claims for input tax. For more information on Filing Tax Returns visit http://gst.customs.gov.my/en/ib/Pages/ib_ftr.aspx .
| |
When and where can I get the Tax Invoices for my transactions? |
The Tax Invoice shall be issued after the shipment of your goods. View and print your Tax Invoice from My Profile > My Order > Tax Invoice.
| |
Who can be an EXCARD member? |
Anyone residing in Malaysia who is 18 years old and above is eligible for Membership.
However, approval of membership is subject to the discretion of the management of EXCARD Corporation Sdn Bhd.
Employees of EXCARD Corporation Sdn. Bhd., their affiliates, subsidiaries, advertising and promotional agencies, and
suppliers are not eligible.
| |
Why become an EXCARD member? |
Being an EXCARD member allows you to sell our products and services to your
customers at a more competitive price. You can enjoy a higher profit margin and definitely a more lucrative direct income
through our Agent pricing. Furthermore, our special members-only promotions and commissions enable you to earn more from time
to time.
| |
How do I become an EXCARD member? |
Sign Up for Free here or click the Sign Up button at top of the page.
| |
How will I know if I qualify for Membership or if my membership is approved? |
EXCARD's online printing service is
exclusively for design and print professionals. Hence, the registration process will require you to take a verification test
or provide proof of your related field. You will know whether you qualify immediately after taking the test. For those who
choose to provide proof will be informed by email or phone whether they qualify or not.
We will inform all qualified
applicants to make payment (registration fee & cash advance) if required, via email or phone. Approval or activation of
membership will only happen after EXCARD receives payment.
| |
How much profit can I make? |
As an EXCARD member, you are guaranteed a lower member pricing for every product you
sell. This means a higher profit margin to you. On top of that, we have special member promotions and programs which offer
rebates as well as commissions that enable you to earn more from time to time. Of course the more you sell, the more you
earn!
| |
How do I set my own selling price for the products? |
Once you become an Agent, you will have access to the EXCARD
Agent price list for all our products. With this list, you are free to set your own competitive price. We encourage you to
check out the market price in your area before you decide on your final price to your customers. To help those who are not
members yet, we welcome them to get our free sample. Within, they will find more information on product pricing, recommended
selling price as well as other EXCARD benefits. Also included are actual printed samples for them to get a better feel of our
products.
| |
How do I replenish my EXCARD sales kit? |
You can replenish the items in your sales kit by purchasing what you need
from us. Just click on the x-ccessories icon (located on your Account Panel) and select and pay for what you need. However,
only EXCARD Members are entitled to purchase these products at x-ccessories.
| |
Will EXCARD ensure the confidentiality of my customers' data? |
Yes. All information sent to EXCARD is kept with the
strictest of confidentiality. Moreover, we only offer our services to design-print professionals, and not end-users.
| |
Who supplies EXCARD products? |
EXCARD products are developed in-house and produced by ODM printers.
| |
How do I create an Online Account? |
You will be provided an Online Account automatically when you become an
EXCARD member. Only 1 online account per membership allowed.
02. How long will EXCARD take to reload my account?
For online Interbank Fund Transfer, we will reload your account once we receive the bank verification of your
credited funds to Excard Corporation Sdn. Bhd. shown on the printout deposit slip that you fax or upload the transaction slip
for us.
For cash deposit, your account will normally be reloaded within the very same day of payment. For cheque
deposit, your account will be reloaded upon the clearance of the cheque:
| | | West M'sia | East M'sia* |
| House cheque | CIMB cheque deposit into CIMB account | 2-3 days | 3-4 days |
| Local cheque | cheque of other local banks | 3-4 days | 5-6 days |
| Outstation cheque | cheque of banks of other states | 4-5 days | 5-6
days |
| |
How secure is my account? |
Your online transactions are done via a protected EXCARD server. We routinely check and
update our security perimeters to ensure all information and data stored on our server is not compromised.
| |
How do I terminate my Membership Account? If there is a balance in my account, is it refundable upon termination
of my membership? |
Just send us an email saying that you would like to terminate your Account. Any balance in your Account
(minus rebates given) is refundable. Please include your bank details in the email so we can transfer the amount to your bank
account. The transfer process will take 7-10 working days.
| |
What happens if my account is inactive for a period of time? |
Your account will still be open and any remaining
cash advance in it will be available for your use. However, if you anticipate that you will no longer use this account, we
would advice you to close it and withdraw the balance of your cash advance.
| |
Why do I get an error whenever I try to login? |
Either your username or password or both are incorrect.
You will have to reset your password or retrieve your username: Click on the "I forgot my Password or Username" link
and key-in the information according to the instructions. We will send you an email with a link which you will need to click
on in order to reset your password.
| |
How do I place my order? |
All orders can only be made through our website but you have to be a member to do
this.
Step 1: Click "ORDER" link, choose product then select type of process
Step 2: Fill-up online order
form and upload your artwork
Step 3: In the Confirm Order step, check your print order specifications and click
"SUBMIT ORDER" to complete process.
| |
How do I confirm my order? |
Once you have keyed in all the necessary details in the Ordering Page (which includes
uploading your artwork), click the "NEXT" button (this will attach your files to the order form). You will then be directed to
the Confirmation Page to check the details of your order. To confirm, click the 'SUBMIT' button and your order will be sent
to EXCARD. If your submission is successful, a receipt will be generated and you can print this page out as your reference.
| |
How long will I have to wait for my goods to arrive? |
Each product has a different delivery duration. The exact
delivery date will be stated on your Order Slip. You may view the Delivery Schedule for the delivery duration of all
products.
| |
Can I cancel or change my order? |
If you have detected an error only after submitting your order to us, ONLY IF your
order is not yet in the printing process. Kindly contact Customer Service immediately, so that we can put your job on hold
until you make the necessary amendments. In such a case, please note that there will be a delay in the completion and
delivery of your goods.
EXCARD will not be held responsible for any matter resulting from a member"s failure to
contact EXCARD promptly or to convey the necessary instructions regarding his/her orders. (See Question : What should I do
if I have a Pending Job?)
EXCARD will not be held responsible for any matter resulting from a member"s failure to
contact EXCARD promptly or to convey the necessary instructions regarding his/her orders. (See Question : What should I do
if I have a Pending Job?)
| |
How can I keep track of my orders and my account balance? |
Login to your member Online Account panel to check your
order history and account balance.
| |
What do I do if I am dissatisfied with my order? |
If you are not satisfied with your printed goods, please write to
our Customer Service within 1 week (7 days) of receiving your order. Please include your order number and reason for
dissatisfaction. If you have not received your order within the specified delivery time, please write to us at Feedback not
later than 1 week (7 days) from the date of the specified delivery time. Our Customer Service department will review your
request and work with you to meet your expectations.
PLEASE NOTE: We will only reprint or refund the cost of any
product that fails to meet the conditions under the General Expectation on Printing Outcome (Terms & Conditions, point #5).
However, we are not responsible for typing, image, or design errors introduced by customers in the artwork/document creation
process. In an effort to keep costs down and pass those savings along to our customers, EXCARD does not review
artwork/documents for content or spelling.
| |
What should I do if I have a Pending Job? |
STEP 1: Go to the Pending Job List page and click on link "Resend" to see what are the artwork error(s) detected by our pre-press team.
STEP 2: Note the errors and make the
corrections on your artwork file.
STEP 3: Upload the corrected artwork file to us by clicking the link "Resend" in
the Action column. (Note: If you are resending more than 1 file, you are required to zip them up first before upload.
Refer to How to Zip Multi Files.)
STEP 4: Go back to, or refresh the Pending Job List page to check the order status.
(We will update the status of your pending job within 4 hours.)
If status is "Reject", go back to STEP 1
If resent
file is "OK", we will proceed to print.
FYI: You can check your past pending jobs at "Pending Job History".
Learn
More
| |
How do I pay for my order? |
EXCARD uses a prepaid system whereby you need to deposit funds into your EXCARD
account as your cash advance. Each time you make an order, payment for it will be deducted from the cash advance in your
account. You must have sufficient funds in your account to pay for your order. You may top-up/reload your account
anytime.
You can print out a Reload Confirmation Slip as proof of your reload/deposit at the Reload Account
section.
| |
How do I make payment/top-up cash advance? |
There are 4 ways to top-up your cash advance into your EXCARD
account.
*Note: Whichever method of payment you choose, you must first access your Member Online Account, click Top up and
choose your payment method and enter your payment amount. *You must upload your bank-in transaction slip or fax the reload
form attached with the transaction slip as proof of your funds transfer and reload request.
*Applicable to all payment
methods EXCEPT Credit Card & Debit Payment (NETBUILDER)
A. Cash / *Cheque (Bank-in) *Cheque deposits for CIMB account only.
B. Interbank Funds
Transfer
C. Credit Card ( NETBUILDER) - visa / master card
D. Debit Payment (NETBUILDER) - MEPS/FPX Debit Payment.
| |
For Credit Card, what are the currencies supported by NETBUILDER? |
All transactions through NETBUILDER are in
Ringgit Malaysia.
| |
What is the recommended amount to top-up into EXCARD Account? |
Minimum amount for:
i) Bank Deposit
(cash/cheque) = RM50
ii) Interbank Funds Transfer = RM50
iii) Online Credit Card (NETBUILDER) Top-Up = RM50 (excluding 3.2%
transfer fee)
iv) Online Debit Payment (NETBUILDER)Top-Up = RM50 (excluding 3.2% transfer fee)
| |
What is the purpose of cash advance? |
Cash Advance serves as advance payment for your future orders. Each time
you make an order, payment for it will be deducted from the cash advance in your account. You cannot make an order if you do
not have enough funds in your account, so make sure there are sufficient funds in your Member Online Account at all times.
You can reload your account whenever necessary.
| |
Will I get an official receipt for my order? And how will I get it? |
You will be issued an electronic official
receipt for every order you make. To view or print out an official receipt for a particular completed order, you will need to
access your online member account and go to Track Order. To trace and print your order and statement of account, go to
Transaction History instead.
| |
How do I report a billing error to EXCARD? |
Just send us an email reporting the error. Describe the problem to
us and we will get back to you as soon as possible.
| |
What is the printing process? |
We have 2 types of 4-colour (CMYK) offset printing processes:
i) Litho-Offset (Lithography)
ii) Digital Offset
Click on the links About Us > Print Technology
| |
What is CMYK printing? |
Short for Cyan-Magenta-Yellow-Key (Black), and pronounced as separate letters. CMYK is
a colour model in which all colours are described as a mixture of these four process colour. CMYK is the standard colour
model used in offset printing for full-colour documents. Because such printing uses inks of these four basic colours, it is
often called four-colour printing.
| |
What is the difference between litho-offset (conventional) and digital offset? |
The difference is in the
technology. Digital does away with certain processes of offset printing. However, in terms of finished product, there is
essentially no difference to the naked eye. Click here for more details.
| |
What is "Gang-run" Printing Method and its advantage? |
Also known as"batch printing", this method which is
applicable to litho-offset (conventional) printing is a cost-effective and efficient way to produce all kinds of loose sheet
printed documents. "Gang-run" printing is basically grouping customers" orders for a similar product or requirement into 1
print run. By doing this, we are able to provide you with professional full colour printing at a fraction of the cost. Your
short-run jobs become more affordable as the initial production cost is now shared by various customers.
| |
Am I entitled to a discount for large orders? |
Yes, now with with Sales Reward discount, you will get instant
discount on your single order. The discount rate will be based on the range of your purchase amount. Further details please
click here.
| |
Can I request a different finishing other than what is offered for a particularproduct/process? |
Yes. You have to
keep to our printing specifications for our standard EXCARD products. This is to ensure the quality consistency of our
products and to keep your cost down. For special print requests (customization) for Loose Sheet, we have a custom order
request form Get Quote accessible on your Online Account panel.
| |
What are the standard specification of your products? |
Please refer to Product > Product & Price > Product
Specification page
| |
How much do EXCARD products cost (where are the prices)? |
Our prices are only available to EXCARD members who are
also privy to other cost-saving member-only benefits. Upon a successful sign-up, members gain access to this price list.
Those who have yet to sign up can request for our free sample which includes a partial price list, as well as some product
samples for their consideration.(here)
| |
How do you pack the completed goods? |
Most completed goods are securely packed in paper cartons labelled with
content information such as customer"s name and delivery address, product type, quantity and handling instructions.
| |
Which browsers do you support? |
Currently, we are able to support Internet Explorer 7.0 and Firefox 3.6 and
Google Chrome 4.0.
| |
How to create a secure password? |
Some tips:Make your password lengthy. Ideally should be 8 or more
characters in length.
Include punctuation marks and/or numbers.
Mix capital and lowercase letters.
Include
similar looking substitutions, such as the number zero for the letter "O" or "$" for the letter "S".
Create a unique
acronym.
Include phonetic replacements, such as "Strong Password" for "$tr0Ng P@ssw0rd".
To test the strength of
your password, click here.
| |
What should I do if I can"t remember my password / username or both? |
You will have to reset your password or
retrieve your username:
Click on the "I forgot my Password or Username" link and key-in the information according to the
instructions. We will send you an email with a link which you will need to click on in order to reset your password.
| |
Is there a faster way to navigate your website? |
Use our Site Map or search function to go directly to a page
on our website. The Site Map is like a layout map that pinpoints the various areas on a website. The link to our Site Map is
located at the bottom of our webpage, just below contact no.
| |
Where do I go to change my password ? |
Login to the member page and click on MY Account (Menu Tab). Then on
the left panel, click on the "Change Password" link.
| |
What is SMS Notification? |
SMS Notification is an EXCARD text message notification service exclusively for
EXCARD Members to receive notifications they requested on their hand phones pertaining to their orders and such. This service
provides convenience as users will receive updates almost instantly and anywhere.
| |
How do I Subscribe for SMS Notification? Where do I start? |
Go to EXCARD Process > Value Added Services >
Mobile Service > Subscribe:
follow the online instructions. You will also be asked to verify your hand phone number in
order to activate your SMS Notification account. You only have to do this once during your subscription. Only
nomination/registration of new or additional hand phone numbers or change of hand phone number requests will require verification.
| |
How will I verify my hand phone number to activate my SMS Notification account? |
Once you have completed the
online registration process, you will receive an SMS from us with a 6-digit verification code.
Login to your Online Member
Account and go to EXCARD Process > Value Added Services > Mobile Service > Verify:
Enter the 6-digit verification code in
the box. Your account will be activated as soon as verification code is confirmed.
| |
Can I nominate/register more than 1 hand phone number? |
Yes you may. However, bear in mind, each hand phone
number you nominate is considered a registration and is subject to subscription. Also, you will need to go through a
verification process for each hand phone number you nominate.
| |
How do I renew my subscription? |
Go to EXCARD Process > Value Added Services > Mobile Service > Status:
Choose the hand phone number you wish renew subscription for and follow the online instructions. Once you have completed the
process, the subscription amount will be automatically deducted from your cash advance.
| |
Can I add another Plan to my nominated hand phone number at a later time? |
Yes you can, as long as you are
still a registered user. Go to EXCARD Mobile > SMS Notification > Status: Choose the hand phone number you wish to add a plan
to and follow the online instructions. Once you have completed the process, the subscription amount will be automatically
deducted from your cash advance.
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What if I want to change the current hand phone number that I am receiving SMS Notification? |
No problem. Go
to EXCARD Process > Value Added Services > Mobile Service > Status:
Choose the hand phone number you wish to change and
follow the online instructions. Bear in mind, there is a service charge of RM1 for each hand phone number you change. You
will also have to go through the verification process again.
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Will I receive the SMS Notification notifications that I have requested for if I'm roaming? |
It depends on
whether the roaming network you are on supports SMS. If it does, you will receive SMS Notification if you are roaming. The
time and date of your notifications may be affected depending on the local time at the country you are at. The SMS
Notification will be sent in Malaysian time.
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What should I do if my hand phone is lost or stolen? |
You should notify us immediately of your situation or
we will continue to send text messages to the nominated hand phone number. If you are unable to use your nominated hand phone
number, you will have to request a change of hand phone number. (Go to EXCARD Process > Value Added Services > Mobile Service
> Status: Choose the hand phone number you wish to change and follow the online instructions.) Bear in mind, there is a
service charge of RM1 for each hand phone number you change. You will also have to go through the verification process again.
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Will SMS Notification be sent at the exact time a case that warrants notification happens? |
There will be
instances when the SMS Notification may be delayed a few minutes.
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How do I cancel my subscription for this service? |
You will have to unsubscribe yourself from this service.
Go to EXCARD Process > Value Added Services > Mobile Service > Status: Choose the hand phone number you wish to unsubscribe
and follow the online instructions. However, no full refunds or prorated refunds for subscription or service cancellations
will be granted.