Please go to change password.

Your online transactions are done via a protected EXCARD server. We routinely check and update our security perimeters to ensure all information and data stored on our server is not compromised.

Just send us an email & notify us you would like to terminate account. Any balance in your Account (minus rebates given) is refundable. Please include your bank details in the email so we can transfer the amount to your bank account. The transfer process will take 7-10 working days.

Your account will still be open and any remaining cash advance in it will be available for your use. However, if you anticipate that you will no longer use this account, we highly suggest you to close it and withdraw the balance.

Like all online printers we batch print (gang-run) which means your job will be printed together with several others at the same time. It translate to lower cost by shared cost.

We'll take considerate in your ordering details (product, size, quantity etc) .and will either use Litho or digital offset, whichever contribute lowest price to your order.

Yes, you can request quotation and also check your quotation status

You can learn more via product specification.

No. You have to create your own design and we will do the printing. However, we do have online editor & ready design e-template that allow you to design and order online, for free.

Product size template are template with actual size, bleeding and trimming line that we offer for your convenience. Download our Product Size Templates and plug-in your artwork will make sure that you're able to submit your artwork correctly according to format, so to reduce possibility of pending job which will increase the turnaround.

You can go to artwork specification to learn more on how to prepare artwork correctly.

You will receive a "Pending" notice in the pending Job List which means your order is put on hold. You are required to resend the corrected artwork within 30 days, else your order will be considered null and void. EXCARD will usually inform you of an error by email and push notification via mobile apps after checking your artwork.

Adobe Acrobat Document (PDF). You can get the information by viewing our Artwork Specifications (Refer to #07)

You send your artwork to us by uploading it to our server during the ordering step. The ordering interface for each product enables you to select your artwork.

ONLY IF your order is not yet in the proceed status. Kindly contact Customer Service to check the status of your order.

No. It is a known fact within the printing industry that 100% process colour accuracy is not presently possible with the current print technology. Factors that may cause colour deviation include quality of paper stock, humidity of the weather, type of press machine, difference between monitor displays and color setting (RGB VS CMYK)

Yes you can, as long as what you are printing does not conflict with the Malaysian printing and publication law. EXCARD will not print jobs that contain offensive literature or images. This includes information that are politically, religiously or racially, sensitive. EXCARD will not be responsible for any infringement of artwork content.

Anyone residing in Malaysia who is 18 years old and above is eligible for Membership. However, approval of membership is subject to the discretion of the management of EXCARD Corporation Sdn Bhd.

Being an EXCARD member allows you to sell our products and services to your customers at a more competitive price. You can enjoy a higher profit margin and definitely a more lucrative direct income through our Agent pricing. Furthermore, our special members-only promotions and commissions enable you to earn more from time to time.

Click the Sign Up button at top of the page.

You do not need to apply for the MPP, simply top-up according to amount needed & enjoy the discount.

You do not have any restriction on how you setting the price. Once you become an Agent, you will have access to the EXCARD Agent price list for all our products. With this list, you are free to set your own competitive. We encourage you to check out the market price in your area before you decide on your final.

You can get free sample which is a basic kit, for free. To have advance version, you can purchase X-ccessories.

EXCARD products are your one stop printing solution which all products are developed in-house and produced by ODM printers.

Customers who top up RM 30,000 in a single transaction are eligible to receive a 1% top-up bonus, totaling RM 30,300 in account credit.

You will receive an additional 1% top-up bonus, which will be credited to your account balance within 24 hours.

No. The top-up bonus is credited exclusively as account credit and is not withdrawable. The bonus can only be used for purchasing products or services within the platform.

All orders can only be made through our website.

Each product has a different delivery duration. The exact delivery date will be stated while ordering or you may view the delivery schedule for the delivery duration of all products.

Kindly contact Customer Service or your consultant immediately, we'll cancel your job and refund credit but ONLY IF your order is not yet in the proceed status.

Your member Online Account panel allow you to check your order history and account balance.

Once the order is processed, all tasks are aligned with the order label. Our automated sorting system relies on this information, and altering the address mid-process could lead to lost or misrouted items, causing potential delays in your order.

1.All combined orders will be shipped together in a single shipment.
2.The processing time will be based on the longest lead time among the combined orders.
3.Production will only begin once all combined orders have reached "Proceed" status.
4.No cancellations or changes are allowed once the orders have been submitted.
5.Any pending artwork approval or file issues in one order may delay the entire combined shipment.
6.Once confirmed as a combined shipment, requests to split orders will not be entertained.
7.Excard reserves the right to reject or modify combined shipment requests without prior notice.

You do not have to pay for delivery.

All goods are delivered by our appointed courier to all states in Malaysia as below. Also got our owned fleet called – XEND, which currently distribute in Some area and continue expanding to other areas.

WM : Skynet/Gdex/ XEND
EM : Skynet/ABX

While we strive to send your completed order out on time, the exact time of its arrival to your doorstep will depend on the courier service company.

To track the shipment of your goods, please log in to your Member Online Account and click on the order consignment number in track order.

We have an optional Rush Order service for selected products. Members can pay extra to have their orders delivered to them earlier than the standard Required time.

Yes, you can choose to self pick up option during checkout.

Yes. (Refer to Answer for Question: What do I do if I want to "temporarily" switch to a different delivery address?)

While we are committed to the timely delivery of goods to all our members, we cannot guarantee you 100% punctuality due to factors such as Acts of God, national emergencies and the efficiency of the courier service company.

Contact our Customer Service at sales@excard.com.my or call 604-4102105 or contact your consultant.

Please update your address.

You can change to a different address during the ordering step (Step 02: Confirm Order - Delivery Information section). Select "Other" option, click on the "New" button to add a new receiver and delivery address. Once you keyed in the required information, click "Save" and select the receiver's name from the "Profiles" drop list. The next time you want your goods to be delivered to the same address, just quick select the correct name from the drop list. You won't need to key in the address again as the information has been recorded for your convenience.

If you have not received your order within the specified delivery time, please feedback to us not later than 7 working days from the date of the specified delivery time. Our Customer Service department will review your complaint and work with you to meet your expectation.

EXCARD uses a prepaid system whereby you need to deposit funds into your EXCARD account as your cash advance. Each time you make an order, payment for it will be deducted from the cash advance in your account. You must have sufficient funds in your account to pay for your order. You may top-up/reload your account anytime.

There are 4 ways to top-up your cash advance into your EXCARD account.
*Note: Whichever method of payment you choose, you must first access your Member Online Account, click Top up and choose your payment method and enter your payment amount. *You must upload your bank-in transaction slip or fax the reload form attached with the transaction slip as proof of your funds transfer and reload request.
*Applicable to all payment methods EXCEPT Credit Card & Debit Payment (NETBUILDER)

A. Cash / *Cheque (Bank-in) *Cheque deposits for CIMB account only.
B. Interbank Funds Transfer
C. Credit Card ( NETBUILDER) - visa / master card
D. Debit Payment (NETBUILDER) - MEPS/FPX Debit Payment.

Minimum amount for RM50 for all kind of top-up channel.

You will be issued an electronic official invoice for every order you make. You're able to print out an official invoice or trace and print your order and statement of account.

If you are not satisfied with your printed goods, please inform your consultant within 7 days after receiving your order.
Please include your order number and reason for dissatisfaction. We'll work With you to meet your Expectations.

PLEASE NOTE: We will only reprint or refund the cost of any product that fails to meet the conditions under the General Expectation on Printing Outcome

(Terms & Conditions, point #5). However, we are not responsible for typing, image, or design errors introduced by customers in the artwork/document creation process. In an effort to keep costs down and pass those savings along to our customers, EXCARD does not review artwork/documents for content or spelling.

Upon registration, you'll automatically assign two printing consultant, which will answer your question or entertain your complain whatsoever.

What is the difference between Ready Designed eTemplates in PDF and AI file formats?

PDF eTemplate: Editing for PDF file formats is limited to the font only. It is a great option for those who want to get a design quickly or may not have the resources to make edits to the design.
AI eTemplate: This is a fully editable file so you have more freedom to customise the design as needed.

To download AI eTemplates, you need to be a Platinum, Gold or Silver member under our MPP.

Cash member: You'll need to top up your balance before proceeding.

Platinum, Gold & Silver members: First, login to your account and go to "Ready Designed eTemplates" to browse our collection of eTemplates. Choose your preferred design and select "AI". After you click "Download", you'll be prompted to confirm your download. Once you've confirmed, your download will start.

The number of downloads per month depends on your membership status. Learn more here.

You can check your monthly download limit and remaining downloads by pointing your mouse at the "INFO" button.

If you run out of downloads before the month ends, you'll need to wait until the next month to download more or top up to upgrade your membership status.

Your monthly download limit resets automatically on the first of each month.

If you top up to upgrade your current membership status, you can enjoy the monthly download limit of your new membership status minus the number of downloads you already made within the same month.

Example
Adam tops up his account with RM1,000 on 10 January to qualify for Silver status. As a Silver member, he can download 10 AI eTemplates within the month of January. Adam proceeds to download 5 files.

On 20 January, Adam tops up his account with another RM3,000 to qualify for Gold status. The monthly download limit for a Gold member is 30 downloads, but because Adam downloaded 5 files previously, he now has 25 downloads remaining for the month of January.

First, login to your account and go to "Ready Designed eTemplates". Click on "Download History". Here, you can search for previously downloaded content and select "RE-DOWNLOAD" button to download the file again. This will not count towards your monthly download limit.

Yes, you can always re-download any AI eTemplate that you previously downloaded. Just login to your account and go to "Ready Designed eTemplates". Click on "Download History" and select "RE-DOWNLOAD" for the file you need to download again. This will not count towards your monthly download limit.

Re-download is only available for eTemplates that are currently available on EXCARD's website.

You can check your monthly download limit and remaining downloads by pointing your mouse at the "INFO" button.

Any unused downloads do not roll over into the following month.

Once you use a download, it will count towards your monthly download limit and may not be canceled.

To receive Bonus Download Credits, you will need to submit an order using our Ready Designed eTemplates, then fill in the Ready Designed eTemplate code to verify.

Please Note:
1. 1 successful redemption = 3 Bonus Downloads
2. Any package orders (2in1, 3in1, etc.) count as a single redemption.
3. The Bonus Download Credit will be credited to your account within 3 days after the job status is set to 'Delivered'.
4. You will receive an email letting you know you have successfully redeemed the Bonus credit.
5. The design similarity score must be above 75% or the redemption will be unsuccessful.
6. The Bonus Download Credit will be valid for ONE month before it expires.

The submitted artwork was found to have a design similarity score of below 75%.

Just share your unique referral code to your friend, and ask them to key in the code when sign up account

We have set a dashboard for you to track your referral's sales performance.

If they register via your referral code, we’ll track their account performance, we’ll know you referred them.

The reward will be reward as account credit upon claimed, of course, you can cash out anytime upon request.

When your friend reach the target RM1500 sales, you'll automatically be reward with RM150, subject to promotion & terms & conditions

A referral successful when:

1) A user that sign up using your unique referral code and successfully reach sales target by RM1500

We are unable to track referrals back to your account if they didn’t use your referral code. To be eligible for the referral reward, your referral must sign up using your referral code.

Anywhere. Just sharing your link. Social media is great, Facebook, Instagram, Twitter, wherever you socialize. Direct messages are great too, literally just sending an email to the people you think might be interested. You’re giving a reward, so why not.