Please go to change password.

Your online transactions are done via a protected EXCARD server. We routinely check and update our security perimeters to ensure all information and data stored on our server is not compromised.

Just send us an email & notify us you would like to terminate account. Any balance in your Account (minus rebates given) is refundable. Please include your bank details in the email so we can transfer the amount to your bank account. The transfer process will take 7-10 working days.

Your account will still be open and any remaining cash advance in it will be available for your use. However, if you anticipate that you will no longer use this account, we highly suggest you to close it and withdraw the balance.

Like all online printers we batch print (gang-run) which means your job will be printed together with several others at the same time. It translate to lower cost by shared cost.

We'll take considerate in your ordering details (product, size, quantity etc) .and will either use Litho or digital offset, whichever contribute lowest price to your order.

Yes, you can request quotation and also check your quotation status

You can learn more via product specification.

No. You have to create your own design and we will do the printing. However, we do have online editor & ready design e-template that allow you to design and order online, for free.

Product size template are template with actual size, bleeding and trimming line that we offer for your convenience. Download our Product Size Templates and plug-in your artwork will make sure that you're able to submit your artwork correctly according to format, so to reduce possibility of pending job which will increase the turnaround.

You can go to artwork specification to learn more on how to prepare artwork correctly.

You will receive a "Pending" notice in the pending Job List which means your order is put on hold. You are required to resend the corrected artwork within 30 days, else your order will be considered null and void. EXCARD will usually inform you of an error by email and push notification via mobile apps after checking your artwork.

Adobe Acrobat Document (PDF). You can get the information by viewing our Artwork Specifications (Refer to #07)

You send your artwork to us by uploading it to our server during the ordering step. The ordering interface for each product enables you to select your artwork.

ONLY IF your order is not yet in the printing process. Kindly contact Customer Service to check the status of your order.

No. It is a known fact within the printing industry that 100% process colour accuracy is not presently possible with the current print technology. Factors that may cause colour deviation include quality of paper stock, humidity of the weather, type of press machine, difference between monitor displays and color setting (RGB VS CMYK)

Yes you can, as long as what you are printing does not conflict with the Malaysian printing and publication law. EXCARD will not print jobs that contain offensive literature or images. This includes information that are politically, religiously or racially, sensitive. EXCARD will not be responsible for any infringement of artwork content.

Anyone residing in Malaysia who is 18 years old and above is eligible for Membership. However, approval of membership is subject to the discretion of the management of EXCARD Corporation Sdn Bhd.

Being an EXCARD member allows you to sell our products and services to your customers at a more competitive price. You can enjoy a higher profit margin and definitely a more lucrative direct income through our Agent pricing. Furthermore, our special members-only promotions and commissions enable you to earn more from time to time.

Click the Sign Up button at top of the page.

You do not need to apply for the MPP, simply top-up according to amount needed & enjoy the discount.

You do not have any restriction on how you setting the price. Once you become an Agent, you will have access to the EXCARD Agent price list for all our products. With this list, you are free to set your own competitive. We encourage you to check out the market price in your area before you decide on your final.

You can get free sample which is a basic kit, for free. To have advance version, you can purchase X-ccessories.

EXCARD products are your one stop printing solution which all products are developed in-house and produced by ODM printers.

All orders can only be made through our website.

Each product has a different delivery duration. The exact delivery date will be stated while ordering or you may view the delivery schedule for the delivery duration of all products.

Kindly contact Customer Service or your consultant immediately, we'll cancel your job and refund credit but ONLY IF your order is not yet in the printing process.

Your member Online Account panel allow you to check your order history and account balance.

You do not have to pay for delivery.

All goods are delivered by our appointed courier to all states in Malaysia as below. Also got our owned fleet called – XEND, which currently distribute in Some area and continue expanding to other areas.

WM : Skynet/Gdex/ XEND
EM : Skynet/ABX

While we strive to send your completed order out on time, the exact time of its arrival to your doorstep will depend on the courier service company.

To track the shipment of your goods, please log in to your Member Online Account and click on the order consignment number in track order.

We have an optional Rush Order service for selected products. Members can pay extra to have their orders delivered to them earlier than the standard Required time.

Yes, you can choose to self pick up option during checkout.

Yes. (Refer to Answer for Question: What do I do if I want to "temporarily" switch to a different delivery address?)

While we are committed to the timely delivery of goods to all our members, we cannot guarantee you 100% punctuality due to factors such as Acts of God, national emergencies and the efficiency of the courier service company.

Contact our Customer Service at sales@excard.com.my or call 604-4411650 or contact your consultant.

Please update your address.

You can change to a different address during the ordering step (Step 02: Confirm Order - Delivery Information section). Select "Other" option, click on the "New" button to add a new receiver and delivery address. Once you keyed in the required information, click "Save" and select the receiver's name from the "Profiles" drop list. The next time you want your goods to be delivered to the same address, just quick select the correct name from the drop list. You won't need to key in the address again as the information has been recorded for your convenience.

If you have not received your order within the specified delivery time, please feedback to us not later than 7 working days from the date of the specified delivery time. Our Customer Service department will review your complaint and work with you to meet your expectation.

EXCARD uses a prepaid system whereby you need to deposit funds into your EXCARD account as your cash advance. Each time you make an order, payment for it will be deducted from the cash advance in your account. You must have sufficient funds in your account to pay for your order. You may top-up/reload your account anytime.

There are 4 ways to top-up your cash advance into your EXCARD account.
*Note: Whichever method of payment you choose, you must first access your Member Online Account, click Top up and choose your payment method and enter your payment amount. *You must upload your bank-in transaction slip or fax the reload form attached with the transaction slip as proof of your funds transfer and reload request.
*Applicable to all payment methods EXCEPT Credit Card & Debit Payment (NETBUILDER)

A. Cash / *Cheque (Bank-in) *Cheque deposits for CIMB account only.
B. Interbank Funds Transfer
C. Credit Card ( NETBUILDER) - visa / master card
D. Debit Payment (NETBUILDER) - MEPS/FPX Debit Payment.

Minimum amount for RM50 for all kind of top-up channel.

You will be issued an electronic official invoice for every order you make. You're able to print out an official invoice or trace and print your order and statement of account.

If you are not satisfied with your printed goods, please inform your consultant within 7 days after receiving your order.
Please include your order number and reason for dissatisfaction. We'll work With you to meet your Expectations.

PLEASE NOTE: We will only reprint or refund the cost of any product that fails to meet the conditions under the General Expectation on Printing Outcome

(Terms & Conditions, point #5). However, we are not responsible for typing, image, or design errors introduced by customers in the artwork/document creation process. In an effort to keep costs down and pass those savings along to our customers, EXCARD does not review artwork/documents for content or spelling.

Upon registration, you'll automatically assign two printing consultant, which will answer your question or entertain your complain whatsoever.